Operating 42 Years
Producing 3.3 Million in Gross Revenue
Four Strategically Located Operating Units
Retail, Service, Maintenance, and E-commerce
Operating 42 Years in Hot Tubs, Swim Spas, Saunas . Three retail locations complement this successful enterprise, governed from one central location where management directs the operation. Producing Gross Revenues exceeding Three Million Dollars. This company is the leader in each of its markets in product sales and service. And in addition, has gained the support and recognition of the wellness industry’s most recognized and highest quality manufacturers, maintaining exclusive marketing agreements. The business has achieved continued success with a keen focus on retail product sales, service labor sales, reoccurring consumer product maintenance sales, and e-commerce. As a result, the operations have produced level monthly revenues for many years. Supported by efforts such as the creation of inviting showrooms, providing comprehensive sales training, and ensuring that everyone involved has the highest level of product knowledge such that every customer receives a warm and professional presentation. And the customer base is sustained and growing as the owner has worked tirelessly to become the most 5-STAR Google reviewed business in their field from satisfied consumers.
In 2020, there has been a major consumer shift towards backyard home improvements. The home retreat and “staycation” trend for improved personal wellness and family togetherness has greatly benefited the sales of hot tubs, swim spa and indoor saunas. The industry has experienced sales increases in these products of over 200% in the first 6 months of 2020. The company has also experienced these increases.
Utilizing the industry’s highest rated business software product, the company manages point-of-sale, accounting, inventory, payroll, sales and lead management, service and delivery and CRM with this cloud based system. The company is a leader in digital marketing for lead capture, conversion and fulfillment. With major product conversions of over 50%, the company rates very high within its peer group. With a customer base of over 10,000, repeat purchases are generated through regular emails, company newsletters, and direct mail.
A key success of the company over the years, is acquiring, training and compensating an employee base that is motivated to provide the highest level of customer satisfaction. Through a combination of “open book managing”, team and individual monthly incentive plans and 360 degree annual performance reviews, this company has all the pieces in place for a successful transition. Due to their desire to continue the highest level of employee and customer satisfaction, the owners will be available to assist the new owner in ensuring a continuation of the 42 years of success that has been accomplished.