Technology / Information Technology; Internet Related / Internet/Online Service
The Company is a well-established managed IT services provider that has been looking after the technology needs of Greater Toronto Area businesses since 2003. Day to day, that means keeping networks secure and running, managing cloud environments, and being there when a client’s team calls with a problem. Over more than twenty years it has built a loyal base of over 60+ clients on formal service agreements, billed monthly, quarterly or annually. In total the Company monitors more than 1,100 endpoints. Monthly managed services alone make up nearly half of revenue. Cybersecurity, cloud licensing, backup and disaster recovery, hardware, VoIP, cabling and project work round out the rest, giving it several ways to earn more from each client. The client list is diverse and tends to stay put: manufacturers, distributors, financial services firms, aerospace and pharmaceutical producers, law and dental practices, and logistics companies, some with offices across Canada and the U.S. The Company is also Controlled Goods certified, which few competitors can say, and that gives it real access to aerospace and defense work. Clients stay because the service works. A certified team of six covers support from 7 a.m. to 7 p.m., handles emergencies after hours and on weekends, and is backed by an offshore help desk. The business runs mainly remotely and carries no long-term lease, so overhead stays lean. Every employee has signed confidentiality and non-solicitation agreements, and key staff plan to stay after the sale. For a buyer, the clients are already under contract, the systems and partnerships are in place, and the team knows the accounts well. The business already works, and there’s clear room to grow it through more cybersecurity, more cloud services, and a bigger share of the defense sector.
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Tom Zarecky
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